Category Archives: General

I Do Windows

People know me as Dr. Bob the Computer Doctor and tell them “I do Windows!”

It is a catchy phrase. Because I always wear a Windows 10 cap, I occasionally get strangers to talk about their issues with Windows 10.  So let’s begin by discussing the basics.

  • First, in the MICROSOFT camp, Windows 10 is the last version.  It is the beginning of a subscription service for all user based computers, devices, cell phones, etc.  MICROSOFT is betting everything on this version.  MICROSOFT must improve their market share and WINDOWS 10 is their boat to stay afloat.   Further, because MICROSOFT needs large corporate business buy-in, WINDOWS 10 will change to meet every major need.  So expect that sooner or later everyone will be using it.
  • The subscription part of this new product will not be clear until July of 2016 when the initial “free” version upgrade offer ends.  However, starting now, expect version upgrades to be continuously made.  Like other products it will become Windows 10, revision # xxx.yyy, etc.  In the end you will have to pay for the upgrades.
  • For the individual, all the consumer businesses are selling new devices with Windows 10 for the home.
  • For corporations, there is corporate legacy software that is incompatible with Windows 10.  My vendors assure me that as long as corporations require older versions of Windows, they will provide them.  So, I am still selling new commercial devices with Windows 7 Professional and Windows 8 Professional.
  • As you know MICROSOFT is pushing all of you to upgrade to Windows 10 before July, 2015.  Some of your computers are easy to upgrade.  As strangers have shared, other computers are a nightmare.  My next blog will discuss best practices for deciding to “Upgrade or Not Upgrade”.



Counting stones at Stonehenge was a major problem for centuries.  Everyone who tried, got lost in the maze and missed some and counted others twice. Then there were the holes that might have held stones and several piles of stone chips where tourists had taken souvenirs. It was quite a puzzle until modern technology and aerial photography solved the dilemma.  The first time they counted, however, they still got the wrong answer because a scientist was standing in one of the holes and was counted.

Today, or tomorrow, when your computer goes down, and you get lost in the maze of lost bits and bytes and chips, call Dr. Bob, the Computer Doctor to use his IT skills to solve your problem.  Just remember to get out of the way so you aren’t in the picture.

Taken from “Beyond Stonehenge” by Gerald S. Hawkins

Grandpa And The Computer by Oppossum Sally

The computer swallowed Grandpa
Yes honestly, its true.
He pressed ‘control’ and ‘enter’
And disappeared from view.

It’s devoured him completely
The thought just makes me squirm.
Maybe he’s caught a virus
Or been eaten by a worm.

I’ve searched through the recycle bin
And files of every kind.
I’ve even used the internet
But nothing could I find.

I asked Jeeves in desperation
My searches to refine.
The reply from him was negative
Not a thing was found online.

So, if someday in your ‘InBox’
My Grandpa you should see.
Please ‘Scan’, ‘Copy’ and ‘Paste’ him
In an e-mail back to me.

 There times when I wonder whether I am Grandpa.
My thanks go to Oppossum Sally for this poem


Last night (Saturday) the time changed and we lost an hour. To deal with this biennial event, I ask you to add two steps to the list that reminds you to change the batteries in your smoke detector.

First, buy extra batteries so you can change the the batteries in your uninterruptible power supplys (UPS) if they need changing.  It’s hard to know when to do that so I suggest you change them THIS year and add a label with the date. Then you can sleep in late for 2 years until March 2014 when you will need to change them again.

Second, check to make sure your computers’ clocks are correct. They are supposed to change automatically, but you know the three things you can’t control – death, taxes and computer problems.

If you run into trouble, call me Dr. Bob the Computer Doctor, because I still make house calls in Southern California’s Inland Empire.

Mega, Giga, Tera

Million, billion, trillion — megabytes, gigabytes, terabytes — the size of the average computer hard drive continues to expand. Years back we learned to backup 20 megabytes without too many problems. Now with modifications to your computer, two hundred thousand megabytes (200 gigabytes) can be backed up to keep your data safe. It takes time to backup however, and even greater time to recover data, especially if it means you need to search all the files to find a single file. With even small companies moving into the 1,000,000 megabyte (1 terabyte) world, the time it takes to back up and recover data is getting out of hand.

Last week I went to Symantec’s  launch of a new family of BACKUP EXEC products that address backup and recovery issues with greater compression, better recovery, and up to 100 times faster backup. Even more exciting, a single file can now be found drectly and rapidly. This means you can keep your computer backed up whether it talks in millions, billions or trillions of bytes.

Can you use one of these products for your business?